You'll need to tell us if you change your:
- name
- address
- phone number
If you have a disabled person's bus pass, you'll also need to tell us if your disability benefits change.
If we do not have up-to-date information, we will not be able to verify your identity and whether you're eligible for a bus pass. This could lead to your bus pass being cancelled.
If your appearance has changed significantly since your last photo was taken, you'll be able to take a new one when you renew your pass.
To let us know about any changes, you can call 01642 726053 or email concessionaryfares@middlesbrough.gov.uk.
If you do not need your bus pass any more
You'll need to return the pass to us, with a letter confirming that you do not need the pass any more.