Disrepair
The Private Sector Housing team can investigate serious disrepair in your rented property if you’ve reported it to your landlord and they have not dealt with the problem in a reasonable amount of time.
To protect your rights as a tenant, you must write down the problems with your rented property and provide this to your landlord or their representative (for example, managing agent or letting agent). You should do this, and give them time to respond, before making a report about disrepair to the council.
For tenants of housing associations, you should already have made your housing provider aware of the problems, and used their complaints procedure, before making a report about disrepair to the council.
You can get housing advice, including advice about disrepair in rented properties, from Shelter England.
Reporting disrepair
You can report disrepair in your rented property online.
You should describe the issue in as much detail as you can. You should also confirm that you've already reported the problem to your landlord, and they have not responded within a reasonable amount of time, or they’ve failed to deal with the problem.
You cannot report problems which only relate to the appearance of the property, for example the quality of the paintwork.
You can use Report It to make a report.