We've started using a new phone service to contact customers who have Business Rates debts

If you're called by the new phone service, your call will come from 01642 843131.

You cannot use those numbers to get in touch with us. You can contact us about benefits, Council Tax, and Business Rates by calling 01642 726006.

Is this a scam?

No. If you get a call from 01642843131 then it is not a scam.

• If you get a phone call, you will be asked to press 1 to speak to a caseworker at Middlesbrough Council.
• If you get a voicemail, you will be given a number to call to speak to a caseworker at Middlesbrough Council.
• If you get a text message, you will be given a number to call to speak to a caseworker at Middlesbrough Council.

You will not be asked to give any personal information before you press 1, or phone the number, to speak to a caseworker.