Our performance - 2019 to 2022
| Criteria | Target | 1 Apr 2022 - 30 Nov 2022 | 1 Apr 2021 - 31 Mar 2022 | 1 Apr 2020 - 31 Mar 2021 | 1 Apr 2019 - 31 Mar 2020 |
| New claims - Housing Benefit | 26 days | 25.9 days | 23.73 days | 20.20 days | 19 days |
| New claims - Housing Benefit / Council Tax Reduction | 30 days | 27.44 days | 23.25 days | 23.24 days | 26 days |
| Changes in circumstances - Housing Benefit | 13 days | 6.28 days | 5.78 days | 3.09 days | 4 days |
| Changes in circumstances - Housing Benefit / Council Tax Reduction | 17 days | 4.82 days | 5.16 days | 3.73 days | 6.57 days |
|
Housing Benefit overpayments |
30% | 13% | 20.53% | 18.04% | 22.11% |
|
Council Tax collection |
94.3% | 71.21% | 91.42% | 92.58% | 91.60% |
| Business Rates collection | 96.3% | 79.41% | 98.37% | 98.59% | 98.61% |