If you've been paid too much Housing Benefit (an overpayment), we'll send you an invoice telling you how much you need to pay back.

What if I do not repay my Housing Benefit overpayment?

If you do not pay the full amount on the invoice, or you have not contacted us to make an arrangement within 14 days of receiving the invoice, we'll send you a reminder notice.

What if I don't pay after I get a reminder notice?

If you do not pay after we've sent you a reminder notice, and you have not contacted us within 14 days of receiving the reminder notice, we'll send you a final demand.

What if I do not pay after I get a final demand?

If you do not repay the full Housing Benefit overpayment within 14 days of receiving the final demand, we'll pass the debt to a debt recovery service who will try and recover the money from you. This could result in further costs and you having to pay back more.

We may decide to recover the money via the County Court. This could mean a deduction is made from your earnings.

If you're getting benefits, we can ask for part of the money to be paid to us instead. This could result in a third of your weekly income being deducted until the overpayment has been repaid in full.